Participants with the status of not actively working anywhere can apply for claim benefits by attaching the following documents:

1BPJAMSOSTEK Participant Card

2E - KTP

3Savings Book

4Family Card

5Work Reference Certificate, Certificate of Employment, Work Agreement, or a Decision of the Industrial Relations Court (PHI)

6TIN (if any)

Participants who have reached retirement age, whether they are still actively working or not, can submit a claim by attaching the following documents:

1BPJAMSOSTEK Participation Card

2E - KTP

3Saving book

4Family card

5Retirement Certificate

6TIN (if any)

1BPJAMSOSTEK Participant Card

2E - KTP

3Savings Book

4Family Card

5Medical Certificate of Permanent Total Disability from the Doctor who treats the participant or Advisory Doctor

6Work Reference Certificate

7NPWP (if any)

Participants who are foreign nationals working in Indonesia can submit a claim for security benefits if they are registered as BPJAMSOSTEK participants, by attaching the following documents:

1BPJAMSOSTEK Participant Card

2Valid passport

3Temporary Stay Permit Card (KITAS)

4Savings Book

5 Stamped duty Statement Letter stating that the participant will not return to Indonesia and change his/her citizenship

6 Certificate of Change of Citizenship or Proof of Change of Citizenship

7 Work Reference Certificate or Employment Contract.

8 TIN (if any)

Participants who are foreign nationals working in Indonesia can submit a claim for security benefits if they are registered as BPJAMSOSTEK participants, by attaching the following documents:

1BPJAMSOSTEK Participant Card

2Valid passport

3Temporary Stay Permit Card (KITAS)

4Savings Book

5Statement letter stating that he/she is no longer working in Indonesia

6 Work Reference Certificate or Employment Contract.

7 TIN (if any)

Workers who have been participants for a minimum of 10 years can claim a partial benefit of 10%, by attaching the following documents:

1BPJAMSOSTEK Participant Card

2E-KTP

3Family Card

4Savings Book

5Certificate stating that he/she is still actively working from the company or work reference certificate

6TIN (if any)

Notes:
Partial withdrawal of JHT has the potential to result in the imposition of a progressive tax on the next withdrawal of JHT if the withdrawal interval is more than 2 years

Workers who have been participants for a minimum of ten 10 years can claim a 30% partial benefit for a down payment on housing purchases, by attaching the following documents:

1BPJAMSOSTEK Participant Card

2E - KTP

3Family Card

4Certificate stating that he/she is still actively working from the company or work reference certificate

5Banking documents (depending on the designation and obtained from the collaborating Bank)

6Savings Book of the collaborating Bank for the payment of JHT of 30% (thirty percent) for home ownership.

7TIN (if any)

Notes:
Partial withdrawal of JHT has the potential to result in the imposition of a progressive tax on the next withdrawal of JHT if the withdrawal interval is more than 2 years

Submission of a claim through this method can be done by accessing the portal asik.bpjsketenagakerjaan.go.id. The criteria for participants who can apply through this method include:

1Reaching Retirement Age

2Resignation

3Termination of Employment (PHK)

Procedure for Online Application Registration:

aVisit the Service Portal lapakasik.bpjsketenagakerjaan.go.id

bFill in the Initial Data, namely National Identity Number, Full Name, & Participation Number

cThe system will automatically verify the data regarding the eligibility of the claim.

dAfter Verification, Participants will be directed to complete the data according to the instructions displayed on the portal.

eUpload the Required Documents.

fParticipants who have successfully completed the process will receive a notification containing information about Schedule & Branch Offices.

gParticipants will be contacted via video call for the interview process according to the schedule on the notification (prepare original documents).

hThe process is complete and the benefits will be disbursed through the attached account.

Submission of a claim through this method can be done by accessing web-based or non-web-based electronic media at the Branch Office. The criteria for participants who can apply through this method include:

1Reaching Retirement Age

2Resignation

3Termination of Employment (PHK)

4Participation for a minimum of 10 years for partial claims (10% or 30%)

5Leaving the territory of the Republic of Indonesia forever

6Permanent total disability

Procedure for Submission of JHT Claims at Branch Offices:

aScan the QR Code available at the Branch Office

bFill in the Initial Data, namely National Identity Number, Full Name, & Participation Number

cThe system will automatically verify the data regarding the eligibility of the claim.

dAfter Verification, Participants will be directed to complete the data according to the instructions displayed on the portal.

eUpload the Required Documents.

fThe Participan shows a notification to the Branch Office officer to get a queue number.

gThe follow-up process will be carried out at the Branch Office until the interview process is complete.

hThe benefits will be disbursed through the attached account.

This Submission of Claims is intended for participants with certain conditions and they can submit claims directly to the BPJAMSOSTEK Branch Office through a special queue. The specific participant criteria, including:

1Pregnant women

2Seniors

3Unhealthy (sick)

Procedure for submission through Priority Claims:

1Participants visit the branch office according to the service operating hours from 08.00 -15.30 on business days (except holidays or other conditions).

2Prepare a photocopy of the required documents by showing the original ones.

3Tell the staff about your condition so that you are invited to take a special queue.

4The officer will carry out the file verification and interview process.

5The application process is complete and the benefits will be disbursed through the attached account.

Submission of claims through this method can be done by visiting the nearest Branch Offices or Collaboration Banks. The criteria for special participants who apply through the cooperation bank are, among others:

1Reaching retirement age

2Resignation

3Termination of Employment (PHK)

Procedure for Submission through Collaborating Banks (SPO):

1Visit the collaborating bank according to the service operating hours from 08.00 -15.30 on business days or Bank operating hours (except holidays or other conditions).

2Prepare a photocopy of the required documents by showing the original ones.

3The officer will carry out the file verification and interview process.

4The application process is complete and the benefits will be disbursed through the attached account.